People social media community managers encounter: Cheapskates
Some variation of this message: Your product is too damn expensive. Make it cheaper and then I’ll buy it.
Oh wowzers. Guess what, ya’ll? There’s lots of cheap crap out there just for you. You don’t really get to go and tell a company with a quality product and lots of customers willing to pay for it that they should just make it cheaper because you don’t like the price.
People social media community managers encounter: Freebie Searchers
Actual message: Hi. I’m expecting a baby and would like to use your bottles. Do you provide samples?
Ummm, hi. Do you want us to send you a tiny bottle, or just a nipple? Come on guys and gals, companies are not just providing free merchandise for you to use. We offer promotions, discounts, contests and giveaways for fans, but not just free items upon request.
Things have been rockin’ + rollin’ around here and we’re ready to continue to grow our team. We’re looking for a Social Media Account Manager to join our ranks. If you’re interested, hit us up on Twitter @DonnaAndNailah and let us know!
People social media community managers encounter: Breakdowners
You know the ones: I hate your guts, everything about you sucks. I’ll never talk to you for as long as I live on this planet. A few moments later… Thanks, guys! It’s all sorted now.
Oh, child. When people are about 2 seconds from throwing your product out the window is exactly the time they head to Facebook and cuss you out. You’ve got to take it like a champ, hear them out, apologize and offer a solution. Most of the time this does just the trick and you can live happily ever after.