People social media community managers encounter: Breakdowners
You know the ones: I hate your guts, everything about you sucks. I’ll never talk to you for as long as I live on this planet. A few moments later… Thanks, guys! It’s all sorted now.
Oh, child. When people are about 2 seconds from throwing your product out the window is exactly the time they head to Facebook and cuss you out. You’ve got to take it like a champ, hear them out, apologize and offer a solution. Most of the time this does just the trick and you can live happily ever after.